Hi
So after installing. I tried to launch AE, then during initialization or loading, it will prompt a message "Has stopped working".
I was able to install AE CS6 and launch it properly on my laptop but I am having difficulties launching it on my desktop.
| Desktop Specs | Laptop Specs |
|---|---|
CPU: i5-3570k GPU:
note: Using Lucid Virtu. Motherboard: Asrock Pro 3 z77 Ram: G.Skill Ripjaw X 8gb dual kit 1600mhz ddr3 Storage:
OS: Windows 8 Pro 64-bit with media center | CPU: Intel® Core™2 Solo processor SU3300/SU3500 (3 MB L2 cache, 1.20/1.40 GHz, 800 MHz FSB, 5.50 W), supporting Intel® 64 architecture GPU: Mobile Intel® GS45 Express Chipset with integrated 3D graphics, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of shared system memory), supporting Microsoft® DirectX® 10 RAM: 3gb of ddr3 1033mhz two module Storage: 250gb WD Blue 5200 rpm HDD OS: Windows 7 Ultimate 64-bit |
Event Viewer LOG
| Event 1 | Event 2 | Event 3 | Event 4 |
|---|---|---|---|
Faulting application name: AfterFX.exe, version: 11.0.0.378, time stamp: 0x4f6d63ab Faulting module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0x51423773 Exception code: 0xc0000005 Fault offset: 0x00000000011cb03d Faulting process ID: 0x478 Faulting application start time: 0x01ce2baea1dc2c6a Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\AfterFX.exe Faulting module path: C:\WINDOWS\SYSTEM32\atio6axx.dll Report ID: ee78c1ad-97a1-11e2-bf55-bc5ff44842d6 Faulting package full name: | Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e Faulting module name: QuickTime.qts_unloaded, version: 0.0.0.0, time stamp: 0x50890e53 Exception code: 0xc0000005 Fault offset: 0x6ee2cce9 Faulting process ID: 0x103c Faulting application start time: 0x01ce2baea914aa1d Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe Faulting module path: QuickTime.qts Report ID: e7563660-97a1-11e2-bf55-bc5ff44842d6 Faulting package full name: Faulting package-relative application ID: | Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000 Faulting process ID: 0x103c Faulting application start time: 0x01ce2baea914aa1d Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe Faulting module path: unknown Report ID: e7428280-97a1-11e2-bf55-bc5ff44842d6 Faulting package full name: Faulting package-relative application ID: | Faulting application name: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00000000 Faulting process ID: 0x103c Faulting application start time: 0x01ce2baea914aa1d Faulting application path: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\32\Adobe QT32 Server.exe Faulting module path: unknown Report ID: e708bde9-97a1-11e2-bf55-bc5ff44842d6 Faulting package full name: Faulting package-relative application ID: |
Here are some workaround/fix I tried to do:
- Uninstal and re-install.
- Uninstall, clear avery adobe product, remove paths and traces, relaunch, and then re-install.
- Same as step 2, with firewall turned off, Anti-virus removed.
- Run installation with Administrator rights.
- Launch program via Compatibility settines Vista, Vista SP1, Vista SP2, Windows 7
- All drivers are updated and reupdated.
- Re-installed all GPU drivers.
- Refreshed my Wndows 8 OS.
- Reformated my Windows 8 OS then Installed AE cs6.
- Installed AE on my F drive instead of C [C drive is an SSD and F Drive is an HDD]
I am able to see the AE CS6 splash screen but it will prompt a message "Has Stopped Working".
Other things to take note:
- I am able to launch Renderer Machine without any issues.
- I am also able to launch other Adobe Products that came along with AE CS6 try version.
- Latest Quicktime version is installed.