Greetings AEX Community,
I'm fairly used to AEX crashing for no aparent reason, but the frequency of the latest series is a bit alarming, and two of the strongest plugins (SA Color Finesse/Keylight) keep crashing whenever used. I'm at a loss for where to continue with troubleshooting.
Issue:
1) I create a project in Adobe Premiere, and using Dynamic Link I replace a section of my sequence with an AEX composition.
1a) The footage we are using is MXF - 50mbit 4:2:2 acquired from a Canon XF300.
2) I use Color Finesse to adjust the image, primary and secondary color correction applied (we are doing chroma key work, and I find secondary helps give me a cleaner key when I can even the greens)
3) I then apply the Keylight 1.2 filter, make the requisite adjustments, and attempt to preview my work by either moving the play head, or initiating a RAM preview.
At this point, After Effects with either outright crash (if I touch the playhead or attempt a RAM preview), or it will wait a few seconds and THEN crash. HOWEVER, if instead of trying to move the play head I merely save my project and go back to Premiere, the AEX composition plays just fine within my sequence. It makes adjusting my settings extremely difficult when I can't use the playhead to look at different frames within AEX.
This issue is highly replicable, to the point where AEX will sometimes crash while trying to load the project file. It's clearly struggling with the previews.
Steps taken to resolve (no success)
- Rebooting PC, clearing temp files, checking HD space, checking for updates
- Tried resetting all settings to default (CTRL+ALT+SHIFT), tried clearing all cache/db, changed the location of cache/db
- Tried opening and creating the project outside of dynamic link
- System restart/graphics driver check
- Cursing at the computer
- Turning off GPU rendering in AEX settings, switching to CPU
System Specs:
-Recently reloaded my system, clean installed Windows/Adobe, performed all updates to OS/software, and generally done little to the config that could cause a problem.
-Intel Corei7 960, 12GB ram
-nVidia Quadro 4000
-Intel 256gb SSD + WD Black 2tb.
-Cache and previews are kept on the SSD,
I'm at a loss for where to start or go from here for further troubleshooting. The forums are so clogged with other people experincing crashes in AEX (perhaps because Adobe rushes their development cycles and blasts out half-finished software...), it's difficult to find anything similar to what I'm experincing. Reloading the programs is an option, but uninstalling, downloading, and reinstalling is a pain, and I'd like this to be a last resort.
Thanks,
-Greg