Hi guys,
I'm having quite a serious problem exporting AFX files (via Media Encoder CC) and also occationaly during RAM previews.
The problem itself is fairly simple. After a varying amount of time my PC will completely freeze and become totally unresponsive. This always seems to happen on more complex scenes involving raytracing, or C4D Lite layers and sometimes just generally complex compositions. I'm forced to restart my computer losing all render progress and any unsaved progress. A couple of times the crashes have totally messed up my AFX, corrupting any open saves and corrrupting my custom panel layouts (very annoying).
I recently upgraded my PC to a fairly beefy spec primarily to cope with complex projects like these. Here are the specs from DxDiag:
------------------
System Information
------------------
Time of this report: 8/8/2013, 15:08:15
Machine name: ALPHA-ONE
Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.130318-1532)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 01/11/13 16:18:14 Ver: 04.06.05
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.5GHz
Memory: 16384MB RAM
Available OS Memory: 8090MB RAM
Page File: 4406MB used, 11773MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
I did notice after I had upgraded that AFX didn't support my new GFX card (Geforce 760) but I found an article that suggested a work around for this which did allow me to use the 760. I don't know if doing this is known to cause problems with renders? My GFX card has the latest drivers. I've tried disabling and enabling the GPU in AFX but either way the crashes occur. I also tried turning off/on Multicore processing as this has given me grief before. But that made no difference.
My After Effect instalation is also the latest version.
These crashes don't happen in other programs like C4D Lite (when rendering directly inside that program), or when playing recent and demanding games.
I have 16GB of RAM installed but seem to only be able to use 8GB as available memory in AFX, which also shows in the Dxdiag report. I don't think this could be causing total system freezes though and do plan on trying to fix this issue when I get time.
Thanks for any help!
-Nick.