Hi all,
We have an odd happening in one of our video labs here at work. When launching AE CS3 (ver 8 i believe?) the tip of the day window pops up after the program launches, but it's blank. This happens on all but one of the machines in the lab. Nothing had been installed lately - and oddly was working up until late last night. I have been googling - searching this forum and only found one entry that was on the windows side and it was deemed an OS problem - i.e. no help
Some info before I launch into my troubleshooting actions:
all machines are the same
Mac OS 10.6.8 ( we can't upgrade any further as the instructor doesn't wan't to teach the latest version of Final Cut)
MacPro (4.1)
Quad Core Intel Xeon 2.66 GHz
6 GB ram
OS Drive 500 GB drive
Here's what I've done
Re-installed the App hoping for a quick fix - no go
Unistalled (deleting all prefs) and re-installed - no go
Located an update and installed (8.02) - no go
located user prefs and deleted - no go
I'm at my wit's end and no relief seems to be in sight. I know I can't be the only one that's experiencing this - Basically we can't use the program at all once that blank tip screen pops up - all menus are greyed out and even AE's help is greyed out as well. We're forced to force quit the program to gain access to the machine again.
Help!
Thanks
Joe