Mocha AE failed to open .mp4 and .avi

Hallo,

I used usually mocha and it worked perfekt, but today I was trying import a video and it say "failed to open file ***.avi: currupt or in unsupported format" the same message it say with mp4 format.

What can I do? avi and mp4 formats are support formats.

I'm using Format Factory 3.2.1., Windows 7 Home Premium 64 bit, AAE CC lastest version.

Thank you.